Contacting Us

We do our very best to ensure you are satisfied with the products we carry. If you have any issues, please contact us first at info@iasus-concepts.com before sending back any items or orders.

Returned Items

Due to the hygienic nature of how our products are used, we do not accept returns for items that have been used or have already been mounted with velcro adhesives (for helmet speakers). We also do not accept returns for new and unopened items 30 days past the delivery of the order. Any returned items that are not found to be defective and/or with missing parts will be charged a 20% restocking fee and shipping will not be refunded.

All items to be returned require a RMA # before being processed. Once you have contacted us with issues and a RMA number is generated, we will provide you with a shipping address  and a RMA form to fill out to ship the products back for inspection, repair, or replacement.

Returning Non-Defective Items

Any returned items found not to be defective are subject to a 20% restocking fee. Items can be returned within 30 days of being received by the customer.

Undeliverable Items

Any undeliverable orders will be refunded minus the shipping cost upon being received at our warehouse.

Cancelling an order:

Once an order is placed but you wish to cancel it, contact us immediately and we will try our best to stop your shipment, but we cannot make any guarantees. Amazon provides us with strict shipping deadlines so we send your order to our fulfillment center for processing soon after we receive your order. In the event that it cannot be cancelled due to processing already under way for shipping, your shipping charge will not be refunded and we also do not cover your shipping charge to send it back. Please do not open the item and we will arrange a RMA with you to send it back. All returned items are subject to a 20% restocking fee.

Additional terms and conditions:

  • Shipping and handling charges and taxes paid (such as state, customs, or VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges.
  • Refunds will be issued upon receiving and inspecting the package in IASUS Concepts warehouse.

BLACKFRIDAY2020 Store Credit Terms and Conditions

  • Store Credit can only be used online at the website.
  • Store Credit can only be used on orders associated with your original account. This means, Store Credit cannot be transferred or sold to another person or account.
  • Store Credit may not be purchased. Store Credit is provided to your account when purchased items have been returned and ‘Receive Store Credit’ has been selected from the return page.
  • Purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the balance due.

How to Obtain Your Balance

To obtain your balance of Store Credit, please email info@iasus-concepts.com. Your balance is also added as a note on the order after the products have been returned. Please contact us to receive your Store Credit code.

Lost Store Credit Codes

In the case that you have lost your Store Credit code, please email info@iasus-concepts.com and include your full name and invoice number. IASUS will be more than happy to email you another copy as we’re unable to provide the code by phone.

Expiration / Service Fees

Store Credit expires after one year from date of purchase.

Compliance With Law

By electing to receive Store Credit, you are certifying and representing to IASUS Concepts Ltd. that the activities in connection with which the Store Credit will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, including the Terms and Conditions that govern the website. In addition, you agree to defend and indemnify us and our subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of Store Credit or violation of any of these Terms and Conditions.

Acceptance of these Terms and Conditions

Your use of Store Credit constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.