FAQ – XSOUND HELMET SPEAKERS
How do I properly install the XSound helmet speakers for the best sound?
For proper installation, our XSound helmet speakers need to be touching your ears during use inside your helmet. You may use the included foam spacing pads to achieve this (XS3 only).
We also recommend that the helmet speakers are mounted in a more forward and lower position in the ear pockets to accommodate your ears more effectively.
Failure to do the above may cause damage to the speakers – the main cause being the volume gets turned up past acceptable levels to compensate for any wind and engine noise introduced by any gaps.
FAQ – GENERAL
Do you ship internationally?
Yes. VAT and import charges including custom import restrictions are the responsibility of the buyer.
Can I track my order?
We will send you a confirmation email with a tracking number once it has been issued.
My order is incorrect/damaged/defective. Can I return it?
You may return defective, damaged, or incorrect items within 7 days of receiving them. To initiate the returns process, you must fill in and submit an RMA form, which is subject to approval at the discretion of our customer service department. Click here for detailed information about our returns policy. Please note that items that have undergone significant use and those that have been modified or damaged by the user are not eligible for refund or replacement.
Is my personal information safe on this website?
Absolutely. iASUS Concepts takes your information security seriously. Learn more about our privacy and security measures here.
How do I check the availability of a certain item?
All items are available unless marked otherwise. iASUS Concepts strives to make sure that our product information is up-to-date 24/7. This is not, however, always possible. If you have ordered something that is not available, we will cancel the order and notify you right away, and you will not be charged for the purchase.
Do you carry ______________?
Unless it is listed on our site, no. However, we are always interested in new and interesting products. If you have a product you’d like to suggest to us, please direct and email to our sourcing agents at firstname.lastname@example.org with a link and brief description.
I’m having trouble adding items to the shopping cart and/or completing my order.
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How do I contact you?
Refer to our Contact Us page for more information about how to get in touch.