FAQs

Do you ship internationally?
Unfortunately, we do not offer international shipping at this time.

What payment methods do you accept?
We accept payment via PayPal and credit card. For for more details about our sales policy, please refer to Shipping and Returns.

Can I track my order?
We will send you a confirmation email with a tracking number once it has been issued.

My order is incorrect/damaged/defective. Can I return it?
You may return defective, damaged, or incorrect items within 7 days of receiving them. To initiate the returns process, you must fill in and submit an RMA form, which is subject to approval at the discretion of our customer service department. Click here for detailed information about our returns policy. Please note that items that have undergone significant use and those that have been modified or damaged by the user are not eligible for refund or replacement.

Is my personal information safe on this website?
Absolutely. iASUS Concepts takes your information security seriously. Learn more about our privacy and security measures here.

How do I check the availability of a certain item?
All items are available unless marked otherwise. iASUS Concepts strives to make sure that our product information is up-to-date 24/7. This is not, however, always possible. If you have ordered something that is not available, we will cancel the order and notify you right away, and you will not be charged for the purchase.

Do you carry ______________?
Unless it is listed on our site, no. However, we are always interested in new and interesting products. If you have a product you’d like to suggest to us, please direct and email to our sourcing agents at info@iasus-concepts.com with a link and brief description.

I’m having trouble adding items to the shopping cart and/or completing my order.
Please make sure your browser is set to accept cookies from iASUS Concepts. For more about cookies and your privacy, click here.

How do I contact you?
Refer to our Contact Us page for more information about how to get in touch.